jechho's stats
- Review count116
- Helpfulness votes223
- First reviewOctober 25, 2011
- Last reviewOctober 10, 2015
- Featured reviews0
- Average rating3.9
- Review comment count1
- Helpfulness votes1
- First review commentJanuary 31, 2015
- Last review commentJanuary 31, 2015
- Featured review comments0
Nourish the mind at our historic hotel while signature comforts and Southern hospitality soothe the spirit—minutes from inspiring sites.
Overall rating
4
out of
5
Room Comfort
2
out of
5
Staff Responsiveness
5
out of
5
Cleanliness
5
out of
5
Facilities Met My Expectations
4
out of
5
SPG Recognition
5
out of
5
jechho Age:35 - 44
Frequency of Travel:High
Purpose of Travel:Romantic
Travel Agent:No
Meeting Planner:No
Member Level:Platinum
from:Norway
Month of Arrival:July 12
Charming hotel
PostedJuly 3, 2012
Stayed here for one night on a road trip, The location in downtown Greenville cannot be beaten, and the hotel itself is charming and old-style.
The staff was wonderful and the platinum treatment great. Even had a small welcome letter with some snacks from the front office manager. That's the way to treat spg elites, well done!
The platinum continental breakfast was good and even included some hot items - also a big plus. I missed a few more healthy options, though. No whole grain/multi grain bread, toast or cereals was a drawback.
The big minus for us on this hotel, was the noise. Yes, we are light sleepers, but be aware that the windows in the rooms are old and not doubleglassed. If you stay in a room facing the main street you could eailyl hear traffic. We changed room to a wonderful suite facing the back, but here the generator/main airconditioning outside made a very loud and constantly humming noise. Note - this may not bother others, or even most people, but just be sure to bring your earplugs if you sleep lightly like us. I may suggest that the windows are replaced sometime soon, though.
Other minues? Well, the hotel is active on social media (twitter & facebook) but should prioritize adding an email address to their contact info on spg.com
All in all, five out of five in all aspects, except when it came to the noise issue.
Month of Arrival:July 12
0points
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This urban retreat in the posh Buckhead area offers 365 spacious rooms and easy access to the city's best shopping, dining, and attractions.
Overall rating
4
out of
5
Room Comfort
3
out of
5
Staff Responsiveness
5
out of
5
Cleanliness
3
out of
5
Facilities Met My Expectations
3
out of
5
SPG Recognition
4
out of
5
jechho Age:35 - 44
Frequency of Travel:High
Purpose of Travel:Romantic
Travel Agent:No
Meeting Planner:No
Member Level:Platinum
from:Norway
Month of Arrival:July 2012
Wonderful front desk, so-so room
PostedJuly 2, 2012
This hotel only deserves a 3 out of 5 star rating, however the wonderful Ashely at check-in made it a 4 star experience all in all.
As platinum members we were upgraded to a very strange suite, with a murphy bed so low that we practically slept on the floor and without any bedlamps, so we had to get up to turn the light on and off. The suite had an enormous hall, but as it was empty, it felt like vaste of space.
The curtains were not long enough, so light were not completly blocked out at night.
The bathroom was very 90ish and need a refurbish. Water pressure at the sink was very low.
Be prepared for loud, slamming doors. Our neighbours woke us up at 7am.
And of course, the one day we were hoping to watch HBO, it turned out that the hotel did not have that tv channel.
If you have a car and selfpark, be prepared for a very strange in and out system where you have to go a parking lobby/desk and register each time you leave the hotel.
On the plus side, the location was great and the suite - with all it cons - was indeed spacious and given out with arguing (a common platinum problem in many spg hotels). We also felt this hotel was good value.
Yes, I recommend this hotel.
Month of Arrival:July 2012
+2points
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A luxe 151-room “in-town” resort hotel and Remède Spa in Atlanta’s beautifully groomed Buckhead neighborhood.
Overall rating
3
out of
5
Room Comfort
3
out of
5
Staff Responsiveness
3
out of
5
Cleanliness
4
out of
5
Facilities Met My Expectations
3
out of
5
SPG Recognition
3
out of
5
jechho Age:35 - 44
Frequency of Travel:High
Purpose of Travel:Romantic
Travel Agent:No
Meeting Planner:No
Member Level:Platinum
from:Norway
Month of Arrival:June 2012
Third time not the charm
PostedJuly 1, 2012
This hotel is of course very nice, but when you pay top dollars, you expect the best. Our third stay on this hotel was unfortunately not the best. The minuses:
- No welcome back or other recognition of our third visit.
- Had asked for a room not facing the construction site, and through our travel agent this was assured. Guess what we got. Had to change room.
- No upgrade to speak of. Platinum upgrades are of course based on availability, but not getting any is always a let down.
- Internet was falling in and out. Very irritating.
- Called in the evening and asked for two comforters/duvets on the king bed plus fresh towels. The comforters were delivered, but the bed was not made. No fresh towels either, Called again, but the bed was never made and had to do it myself in the end.
- The hotel need to fix the curtains so that they cover the upper part of the windows. The way they are now, light is not blocked out.
- Food in Paces 88 was okay, but service very rushed. The main course came before the plates from the starters were cleaned from the table.
- Those slamming doors are among the worse I have ever heard. It felt like an earthquake everytime our neighbours came and left. And the gap between the floor and the door did not help on the noise issues either.
Pluses:
- Great location in Buckhead
- Very upscale common areas.
- Breakfast very good.
- Nice bathroom amenities.
- Overall good service.
Yes, I recommend this hotel.
Month of Arrival:June 2012
+3points
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Only minutes from Savannah’s attractions, our downtown resort provides an escape when you want it and accessibility when you need it.
Overall rating
4
out of
5
Room Comfort
4
out of
5
Staff Responsiveness
3
out of
5
Cleanliness
4
out of
5
Facilities Met My Expectations
4
out of
5
SPG Recognition
4
out of
5
jechho Age:35 - 44
Frequency of Travel:High
Purpose of Travel:Romantic
Travel Agent:No
Meeting Planner:No
Member Level:Platinum
from:Norway
Month of Arrival:June 2012
Nice, but busy resort
PostedJune 30, 2012
Stayed here two nights over the weekend, and there were both a convention and a wedding here. Needless to say that the hotel was very busy.Add the fact that Savannah is a party city during weekends, you may want to consider a weekday if you want some peace and quiet time by the pool.
As a platinum, we were upgraded to a nice suite, Had to push hard for it though, a bit frustrating.
The room was nice, though the bathroom needs a renovation. Very 90ish. Had a strange noise from above coming and going all the night (elevator noise?), but with earplugs we got the needed sleep.
The gym was in the club house abut 1/2 mile up the road, which was a bit inconvinient. And please get rid of the old earplugs in the gym, most of the ones I tried did not work.
As a platinum member, I asked to get the much-hated resort fee to be waived, but was told no. It included parking, so I didnt bother pursuing it further. However, it is a shame that spg platinums and golds need to pay a fee that includes internet - as that already is one of our benefits. Really not sure what the resort fee meant for me? Pool chair?
Location might be a plus or a minus, considering how you look upon not staying in Savannahs historic district and have to take a ferry evey time you want to go into the city. It was great to get away from the hustle and bustle, especially in the evenings, but it also was a bit time consuming waiting and timing the ferry schedule.
Breakfast in Aqua star was okay. Chose the continental breakfast as platinum amenity, and we were offered an upsale to the full buffet for 4 dollars each. The continental breakfast was nothing to write home about, so we took the upsale. I really do not understand why the platinum breakfast has been limited this way. Luckily, in Asia and Europe you get the full buffet anyway. Learn something, America. After all, we platinums put in a lot of money in your hotels!
All in all a decent choice in the area. Not sure how the standard rooms are, but I would visit again if I could snag a good rate (tip: the hotel often offers cash and points rates) and their upgrade policy gets better. I would probably avoid the weekend, though.
Yes, I recommend this hotel.
Month of Arrival:June 2012
+1point
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Rejuvenate after an exhilarating day exploring downtown Washington D.C.’s inspiring sites with a pool plunge and serene night’s sleep.
Overall rating
4
out of
5
Room Comfort
5
out of
5
Staff Responsiveness
4
out of
5
Cleanliness
4
out of
5
Facilities Met My Expectations
3
out of
5
SPG Recognition
4
out of
5
jechho Age:35 - 44
Frequency of Travel:High
Purpose of Travel:Romantic
Travel Agent:No
Meeting Planner:No
Member Level:Platinum
from:Norway
Month of Arrival:June 2012
Nice hotel in the DC-area
PostedJune 30, 2012
Stayed here for one night after a flight from Europe.
The hotel was excellent, and the room met all my needs: Quiet and comfortable. I am a light sleeper, so I really appreiciated the thick curtains and that there was no gap between the door and the floor (which meant minimal nioses from the hall).
The hotel had a luxurious vibe and is definitely more modern than other in the same spg brand.
I would have given this hotel a 5 out of 5 if it had not been for an issue my partner and I had in the restaurant Vinifera at dinner. When we wanted to take advantage of the heavily marketed dinner promotion at spg.com, where you get a discount when showing the SPG card before ordering, neither the waitress or the restaurant manager had heard of the promotion. I told him that the promo was to be found online at spg.com, but he said that it did not exist, and that he would not give us any discount. It all turned rather embarrasing and uncomfortable, as he in reality told me that I tried to invent a discount (and thereby lying) in front of my partner and other guests. (Yepp - I would sure make up a lie for 5-6 dollars. I think not.)
I gave up arguing and signed the check, only to find out on my way out that they were willing to give us 10% off as "a good will gesture, so that we did did not leave with a sour taste in our mouths". I took the offer, but it was too late for any repairs from the restaurant side. And they still denied the existence of the promo.
When hotels/spg market these offers at spg.com and via emails, they should make sure that hotels know of them. The issue concerned of course only a few dollars, but as a locyal spg patron, I expected more and therefore felt the need to raise the voice on this one.
Yes, I recommend this hotel.
Below ExpectationsService
Month of Arrival:June 2012
+1point
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Unwind minutes from the UNC campus and airport thanks to our thoughtful comforts, inviting outdoor spaces, and warm Southern hospitality.
Overall rating
4
out of
5
Room Comfort
3
out of
5
Staff Responsiveness
4
out of
5
Cleanliness
3
out of
5
Facilities Met My Expectations
4
out of
5
SPG Recognition
5
out of
5
jechho Age:35 - 44
Frequency of Travel:High
Purpose of Travel:Romantic
Travel Agent:No
Meeting Planner:No
Member Level:Platinum
from:Norway
Month of Arrival:June 2012
Quiet and comfortable
PostedJune 28, 2012
Had a short one night stay here, using my starwood points. Not much to complain about. Nothing fancy and a bit tired here and there, but all in all a reliable, clean and quiet hotel. For the price, i would stay here again when visitting Chapel Hill or Durham.
Was upgraded to a suite due to platinum status, but the suite was in fact just to two connecting rooms where one of rooms had a sofa, chair and a small table. Odd layout, with a lot of space in the middle of the room. Maybe for those who uses rollaway beds?
Pluses?
The pool area was nice, and free parking is always a bonus.
Minuses?
The club lounge had absolutly no offerings the evening we were there. No hot items, and no refill of beverage. Instead they seemed to give out free snack etc. in the lobby. Was this due to low occupancy this day?
Breakfast in the lounge not too bad, but lounges should be better than this - or they could just skip it. I would NOT pay extra for club room with offerings like this.
Yes, I recommend this hotel.
Month of Arrival:June 2012
+1point
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Renewal awaits in the heart of historic Dublin, steps from the city’s best attractions, restaurants, Temple Bar, and Grafton Street shops.
Overall rating
4
out of
5
Room Comfort
4
out of
5
Staff Responsiveness
3
out of
5
Cleanliness
4
out of
5
Facilities Met My Expectations
3
out of
5
SPG Recognition
4
out of
5
jechho Age:35 - 44
Frequency of Travel:High
Purpose of Travel:Romantic
Travel Agent:No
Meeting Planner:No
Member Level:Platinum
from:Norway
Month of Arrival:May 2012
Nice hotel, but some issues
PostedMay 20, 2012
The hotel has a wonderful location, smack in the middle of things. Great for a first time visitor to Dublin.
The SPG Platinum recognition was good, we were upgraded to a Westmoreland suite. The suite had an odd lay out, with steps up to a small living room and high windows that you barely could look out of, but we found it quite charming. The room was on the 2. floor and facing the very busy Westmoreland street. We tried to switch to a suite on a higher floor, but nothing was available in the platinum upgrade pool besides a classic room. The traffic noice was there, but we were fine with earplugs.
The biggest problem we had with our stay was the totally chaotic breakfast area. We stayed three days over the weekend, and on all days we had to wait to be seated, ask for coffee. ask for butter/jam that were missing from the table and so on. They were clearly understaffed. The food selection was also just so-so. The exact same food was offered all three days, and the quality was not the highest. E.g. horrible scramble eggs, no skimmed milk and some very strange soy-based banana smoothie. Only the waffles stood out. Finally, the accoustic was horrible, the music loud - the whole area was noisy.
The fitness room was just average - and with no windows it felt a bit claustrophobic.
I would stay here again, but not pay 20 euros for the breakfast buffett unless it gets more quiet and classy - in style with the rest of the hotel.
Yes, I recommend this hotel.
Above/Met ExpectationsLocation
Below ExpectationsFitness Center, Food and Beverage
Month of Arrival:May 2012
+1point
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Decorated by a countess and dating back to 1407, our legendary hotel is situated in the historical epicenter of Salzburg’s cultural scene.
Overall rating
5
out of
5
Room Comfort
4
out of
5
Staff Responsiveness
5
out of
5
Cleanliness
5
out of
5
Facilities Met My Expectations
5
out of
5
SPG Recognition
5
out of
5
jechho Age:35 - 44
Frequency of Travel:High
Purpose of Travel:Romantic
Travel Agent:No
Meeting Planner:No
Member Level:Platinum
from:Norway
Month of Arrival:April 2012
A very special hotel
PostedApril 9, 2012
The traditional style of this very special hotel is certainly not for everone. If you like modern, chic comfort you may want to look for something else. This hotel has an extremely old and wooden style..
I personally really enjoyed the hotel. The service is outstanding, and they really went above and beyond to ensure we got a great suite upgrade as platinum members. This is how to treat your most loyal customers!
The location is great for first time visitors, smack in the middle of the old town. Our suite was clean and surprisingly quiet even though on the second floor and facing a busy street.
The hotel has a lot of interesting areas, and we even found a well hidden business center with free nespresso coffee and computers.
Any cons?
Well, they shold get new blinders or larger curtains. The ones in our room were way too small to shut out light. Plus, we were awoken by some furniture moving noices from above at 7am in the morning.
But all in all a lovely and special hotel. Do not hesitate to try it!
Yes, I recommend this hotel.
Month of Arrival:April 2012
+2points
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Adjacent to the Mirabell Garden, just a few minutes’ walk to old town, this hotel is directly connected to the Salzburg Congress Centre.
Overall rating
4
out of
5
Room Comfort
3
out of
5
Staff Responsiveness
4
out of
5
Cleanliness
4
out of
5
Facilities Met My Expectations
3
out of
5
SPG Recognition
4
out of
5
jechho Age:35 - 44
Frequency of Travel:High
Purpose of Travel:Romantic
Travel Agent:No
Meeting Planner:No
Member Level:Platinum
from:Norway
Month of Arrival:April 2012
A nice option in Salzburg
PostedApril 8, 2012
This is your typical european Sheraton, a bit above the american ones when it comes to standard. Located across the bridge from the old town, the area is really nice and not all that touristy.
They have an outstanding lounge which we were suprised too see was very empty almost all day. Not to be missed and easily worth the extra cost.
The room (a jr suite) was okay. As a SPG platinum, I always hope for a suite as per the platinum amenities. Not brand new, but not 80ish neither. Some smell of smoke from below when the window was opened remained us of that Austria still has a lot of smokers (including smoking rooms in the hotel). Be sure of what you book!
Due to some mysterious noises from emergency stairs next to our room, we decided to switch room. (We were getting up early the next morning and needed a good night sleep). We never understood where the noise came from, but it was coming and going and impossible to ignore. This time we were given a "real" suite on the 6th floor, but that one turned out to be next to the service elevator. So not totally quiet there either. Well, well.
All in all, a safe bet in Salzburg. Would return if I can get a good rate.
Yes, I recommend this hotel.
Month of Arrival:April 2012
+2points
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Take in top sites and inspiring River Danube views from our welcoming hotel, a short stroll from Old Town and Eurovea’s Central Square.
Overall rating
5
out of
5
Room Comfort
5
out of
5
Staff Responsiveness
4
out of
5
Cleanliness
5
out of
5
Facilities Met My Expectations
4
out of
5
SPG Recognition
4
out of
5
jechho Age:35 - 44
Purpose of Travel:Romantic
Travel Agent:No
Meeting Planner:No
Member Level:Platinum
from:Norway
Month of Arrival:April 2012
Excellent new hotel
PostedApril 7, 2012
Brand new Sheraton in a booming part of Bratislava. Loved the freshness of this hotel, and both the room and main areas were slick and modern.
The Platinum treatment was good - no need for pushing at check in. Was hoping for a suite, but the jr. suite was very nice as well. Huge, quiet and tasteful in color and furniture.
I must admit we did not find Bratislava all that interesting, but this hotel made the trip worthwhile. The modern area around the hotel was actually more facinating than the rather dull old town.
Any cons?
Well, the hotel should throw away that awful "Hits of 2001" CD they played at breakfast. Quiet music in the morning, please. And they could improve the food selection in the lounge. The same sandwiches we saw at 1pm were still there at 9pm.
Well, the hotel should throw away that awful "Hits of 2001" CD they played at breakfast. Quiet music in the morning, please. And they could improve the food selection in the lounge. The same sandwiches we saw at 1pm were still there at 9pm.
Yes, I recommend this hotel.
Month of Arrival:April 2012
+1point
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jechho's Review Comments
Located on the banks of the Caloosahatchee River near Sanibel Island, our waterfront resort offers convenient access to Tarpon Point Marina.
Overall3 out of 5
3 out of 5Just average this time
By jechho
from Norway
Stayed here over New Years. This was our forth visit to the hotel. All in all an average experience.
Usually the rooms here are quiet, but this time the family above us was so noisy I almost had to ask for a room change (but we had a nice suite + they seemed fully booked). Most of the noise comes from chairs and other furniture being moved around on the tiled floor in the rooms and/or on the balcony. They should really consider carpets here. After listening to chair scratching for a while, it just gets maddening.
We had the spg platinum breakfast, and like on our last visit, the waiter decided to automatically add a 20% service charge on the bill + plus leave a tip space open. It made us really uncomfortable. Please let your guests decide what amount they want to tip. This policy will not work in your favor in the long run, it will only create irritation. (Besides, this hotel already has enough of those annoying add-ons. You want pancakes for breakfast? Great. You want blueberries in your pancakes? That’s an extra dollar. And don’t get me started on the resort fee.)
The hotel is pet-friendly, and there are a lot of dogs there. I like dogs, but not on holiday. I have learned my lesson, and asked for a room that did not have dogs as neighbors (barking) or had recently been in it (smell). However, if you want to have your breakfast outside in the restaurant, you just have to tolerate the dogs. In my opinion, they should have one of the sides out sides dog-free.
The hotel is still a fine one, with mostly greatly service (love Anna Marie at front desk) and a reasonably good hard product. But the location is isolated, and without a beach nearby, I need it to be perfect to make it worth a visit. This time it was not, and we will probably not be back for a while.
jechho
Norway
Regarding the GMs reply
Posted January 31, 2015
Dear Mr. Ashton,
Thank you for taking the time to comment upon my review. It would however be nice if you would comment on the issues raised in the review (noise from furniture above due to no carpet, and the auto-tipping in restaurant) and not on something that I did not bring up at all (the resort fee).
Best regards, jechho
+1point
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