Stayed here for two nights in September. We had used Suite Night Awards and secured us a Fantastic suite. From experience, the low floors can be pretty noisy due to traffic and the hotel's night club, so we asked for a high floor at check-in, We told it was important the suite was in a quiet location due to travelling back to Europe on a redeye right after checkout,
The hotel thought it was a good idea to put us in the wow suite on the 16th floor (a little bit larger than the Fantastic suite). Seemed like a decent plan, until we realized it was directly under the extreme wow suite, which always is used for huge parties (anyone saying anything else is lying). We had to call security twice at 1am in order to calm down the people who decided it was a good ide to continue their night out in the suite.
Other than that, the hotel is in a great location if you want to visit NYC and still stay in quiet surroundings. Breakfast was good, and the common areas nice and upscale.
The hotel was very sorry for the noise, thew us some points and promised to make up for it next time we visit.
Oh- and the hotel need to get ticker black-out curtains. The current curtains do not provide sufficent cover for the morning sun, Annoying when you want to sleep in.
We have stayed here several times, and prefer the courtyard view rooms due to less noise. Not too impressed with their new breakfast restaurant, the service (slow) and food quality (horrible, watery, oatmeal) was all below average. The curtains in the rooms do not provide total black out and should be replaced. Not in Georgetown despite the name, but nevertheless a central location. Another room for imrpovement is the response time on the hotel email. Sent several emails before arrival, got no reply.
Decent hotel, but loud flushing noises day and night ruined the stay for us. Switched room twice, without much difference. Never heard anything like this before. And this is supposed to be a newly built hotel? Yikes. Staying at the top floor did not help, those jet engine toilets could still be heard from below us. Stay away if you are a light sleeper. Those types of toilets belongs on aircrafts, not in hotels.
i so want to give this hotel five stars, however we did encounter a few issues that should not happen for an upper leauge spg hotel:
1. Spg platinum breakfast wss not in compliance with the spg rules. 15 usd per person did not cover a continental breakfast. Restaurant manager invited to a discussion, but did not see the problem. Submitted a complaint after check out, and the hotel admitted the fault and promised to change their policy.
2.pool attendants could be a bit more helpful setting up the chairs, bring towels etc.
3. Plumbing was somewhat noisy as I could clearly hear neighbours take a shower and toilets flush. Ready for some remodelling? And who needs that fax machine in the suite?
Besides those issues, everything was perfect and the spg platinum fantastic.
Stayed here during Labour day weekend, and had secured a suite with SNAs. The suite was lovely and mostly quiet, all though there were litterally 100s of kids staying there that weekend. We had reached out the hotel and asked if there were any special events going on that weekend, and they replied twice "only one sports team". Well, there must have been more teams, so we could forget any peace and quiet.
The breakfast hostess was a little on the grumpy side, and the selection at the buffey somewhat limited.
And please stop gardening your golf course at 7am when many hotel rooms face the green. We pay not to hear lawnmoving that early.
Extremely noisy with highways surrounding the hotel. Since we are not used to that amount of traffic noise at night, we simply could not get a decent amount of sleep. Add the very loud plumbing; where you clearly could hear your neighbor flush and take a shower, we decided to check out earlier than planned which we rarely do. Nice pre-arrival service and breakfast spread, but this hotel was just too noisy for us. Tried to switch room and stayed on a high floor (22th floor), but that did not help.
Decent hotel, but loud flushing noises day and night ruined the stay for us. Never heard anything like this before. Staying at the top floor did not help, those jet engine toilets could still be heard from below us. Stay away if you are a light sleeper.
I cannot belive how horrible this hotel was, the stay was fortunatly only for one night
- no upgrade what so ever. Why did you introduce the option to pick "high floor" in my platinum preference when hotels never even look at it. Hotel was pretty deserted, but a 3rd floor parking lot view was all I got. - wine and barf stains at the hallway carpets - bathroom fan was impossible to turn off and sounded like a jet engine. The AC was not better. - huge marks and scratches at the door, looked as if someone had punched it. - a supervisor was evaluating a maid in the hallways, following every step she took. Cant this be done a little less public?
The girl who chcked us in was polite and smiley, but this was still the worst spg hotel I have encountered.
Fantastic service from front desk manager and super-looking, modern rooms and suites. No need to mention all the positives, as this clearly is a star in the spg system.
Some minor annoyances:
We missed an adult-only pool, and was let down by the fact that the J & G restaurant was closed for a private event the night we had planned to visit it. Dining option that night was therefore bar food or in-room dining.
We also had some noise issues. The service elevator was quite noticeable in the room, and made a mechanical hum every time it moved. Strange because it was located two doors down the corridor - and front desk even denied that such elevator existed. We had already changed room once due to being too close to the road, so we just used earplugs.
Stayed here over New Years. This was our forth visit to the hotel. All in all an average experience.
Usually the rooms here are quiet, but this time the family above us was so noisy I almost had to ask for a room change (but we had a nice suite + they seemed fully booked). Most of the noise comes from chairs and other furniture being moved around on the tiled floor in the rooms and/or on the balcony. They should really consider carpets here. After listening to chair scratching for a while, it just gets maddening.
We had the spg platinum breakfast, and like on our last visit, the waiter decided to automatically add a 20% service charge on the bill + plus leave a tip space open. It made us really uncomfortable. Please let your guests decide what amount they want to tip. This policy will not work in your favor in the long run, it will only create irritation. (Besides, this hotel already has enough of those annoying add-ons. You want pancakes for breakfast? Great. You want blueberries in your pancakes? That’s an extra dollar. And don’t get me started on the resort fee.)
The hotel is pet-friendly, and there are a lot of dogs there. I like dogs, but not on holiday. I have learned my lesson, and asked for a room that did not have dogs as neighbors (barking) or had recently been in it (smell). However, if you want to have your breakfast outside in the restaurant, you just have to tolerate the dogs. In my opinion, they should have one of the sides out sides dog-free.
The hotel is still a fine one, with mostly greatly service (love Anna Marie at front desk) and a reasonably good hard product. But the location is isolated, and without a beach nearby, I need it to be perfect to make it worth a visit. This time it was not, and we will probably not be back for a while.
Thank you for taking the time to comment upon my review. It would however be nice if you would comment on the issues raised in the review (noise from furniture above due to no carpet, and the auto-tipping in restaurant) and not on something that I did not bring up at all (the resort fee).