Stayed here during during christmas, and while I knew if would be a peak periode for the hotel, I was not prepared for a total chaos almost everywhere.
The club lounge was full of families with kids running around, and it was almost impossible to find a place to sit down. The food selection was worse than I ever seen, and it did not help that families was stocking up both at breakfast time and during the evening snack hours. It was so far from a realxing lounge - where you can grap some nice breakfast - that it is possible to come. The hotel must come up with more and better food, plus more space and places to sit, int their lounge. Periode. The nice view is not enough.
The gym was closed for renovation, and the placed they used at the other side of the street was terrible. No water, no earplugs, noone to remove used towels etc. Very disappointing.
Door-slamming is always a problem at this hotel. Every morning we were awoken by the early birds next door who showed no consideration when coming and going. Please, get some soft-lock mechanisms to your doors! It is just a question of costs, a lot of newer hotels get this!
The lines at front desk were enormous most of the day. God forbid if you needed help from them - like if you had los the tacky wristband they force you to wear in order to go to the beach and pool area. A lot of people where complaining about this - and the elite check in sign were mostly not respected.
We got no platinum suite upgrade, but that is what to expect during holidays. However, I did not expect a zoo, chaos and an extremely poor lounge. Doubt it if I will return in the near future.