We recently had two stays at this hotel with just a few days apart.
Let me first say that the SPG recognition we received was really excellent. Received a seaview suite on both occasions, and the suite itself was gorgeous. Very tastefully decorated, fantastic bathroom and a AC with so little noise that you could hardly hear it. The balcony was also nice, but a couple of loungers would have been lovely.
Staff was also very eager to please. Special mentions to Roxanne, who really went the extra mile for us.
But the big minus for us at this resort was noise from the surroundings. As others here have mentioned, there is very heavy music from the neighbouring hotel (or is it a nearby club/restaurant?) from early in the evening to very late (think 3am-ish). Earplugs did not help us, being in the corner suite facing this area. The vibrating bass was massive.
Our request to be moved was met, and we got a corner suite on the other side instead. However, here there were other noise issues: Being right above the entrance to the hotel next door meant you could hear cars coming and going (especially the beep-beep from buses/cars backing from annoying). And the constant buzz from the generator next to the children's play area meant more noise pollution. We prefered this side of the hotel, but a quiet evening looking out on the ocean was impossible.
In a city hotel, noise is often hard to avoid and kind of acceptable. In a secluded resort, it becomes a major issue and problem.
Other room for improvements:
- glasses very missing in our first room.
- charging 20 AED for each capsule to the coffee machine is cheap.
- the hot water in the shower suddenly turned cold every second minute or so.
- room service did not get it right the two times we used it (orders not right/missing something). A glass of orange juice (!) for one of the mix ups was strange. Fruit basket for the other was nice, but identical to what already was in the room. The meat (both chicken and lamp were overcooked and hard to chew).
- wanted to order a light lunch lying on the beach. Was told no, food had to be consumed in the pool restaurant.
All in all, a lot of potential here, but the hotel should reach out to its neighbours and try to negotiate to keep the noise level on a lower level.