Second visit at this hotel. Still a wonderful and luxurious hotel. Great food in the restaurant! (Very surprised to see that the restaurant was almost empty.)
However, there are still room for improvements:
1. There was no "welcome back" at check in. And in the welcome letter that was waiting in my room, I was - as last time - titled as "Mrs". I laughed of it last year, but was more annoyed this year. How manly must I be before I become a "Mr" at this hotel?
2. Service at the pool was not good. Had to wait forever before we were asked if we wanted anything, and the ice water we ordered never came. Had to walk up to the bar area and ask if they had forgotten us. They seemed VERY occupied with some glamourous VIPs in the pool, who were buying a lot of drinks.
3. Traffic noise from Paces Road was quite noticable. Ask for a room not facing the road.
4. It was very difficult to block the light out of the room at night. Drapes were short, and there were all sorts of devices that lit up the room.
5. Doors slamming loudly when open/shut a problem. As usually - hard to understand why hotels of this class do not install door mechanism to prevent this.
5. SPG platinum amenity was never mentioned at check in. I didnt bring it up because I usually take the points.
6. I Had to work hard to get a decent SPG platinum upgrade. Why does one have to ASK FOR a suite upgrade EVERY time? If the property would just follow the SPG rules and upgrade proactively, platinum members could stop worrying about the verbal fight/game every time they check in.