From arrival and departure, my wife and I were well taken care of. W Lounge shore-side is an excellent meet-and-greet operation; the Insider crew resort-side were superb.
This property is going to become an annual fixture in my calendar, for sure. Location is excellent, the property is excellent and service is excellent.
I would raise 2 things to gripe about:
1) I mark down the facilities by one star due to inconsistent cellphone signal / wi-fi bandwidth. Probably not a lot that can be done there, but it is what it is - some of us need 24/7 connectivity.
2) Camera tripods should be banned from the property. Or at least, folks should be made to "buy a permit" to bring those things in - say $888 one-time charge. Can't stand the sight of those things; I tolerate the jokers who carry them even less. They ruin the atmosphere of the resort.
Folks will observe I'm scraping the bottom of the barrel with the two "complaints" above. That's because there's really nothing to complain about.
SPG members who haven't put this property on their favorites / wish list need to act now.